This document describes the structure of an email Template and the tokens that appear in it. If that sentence didn't make any sense to you, take a step back and read What are all these ###{{{things}}} in my Email Templates? The functionality we're talking about in this document is available only to Admins of Professional and Enterprise edition accounts.

The Signature Request Expired email is sent to Signers and Recipients when a Request has expired to notify them that it is no longer available for signature. You can also trigger this email manually by going into any Sent or Opened Request and clicking the Expire button.

Here's an example of a Signature Request Expired email:

Variables used in the Signature Request Expired Email Template:

The following variables are used in the Template (required and optional are denoted):

  • ###{{{brand.logo_url}}} and ###{{#if brand.primary_color}} — if we have set up your account to have a customized brand with logo, a primary & secondary color, your brand logo and primary color will be populated here. Otherwise, this will not render. Optional, as you'll likely use your own logo and colors.
  • ###{{{request_name}}} — this will include the name(s) of the Request sent to the Signer(s). Optional.
  • ###{{{request_expiration_time}}} — the time at which the Request expired.
  • ###{{{contract_label}}} — this simply will pluralize "Contract" depending on if there are one of many Contracts to accept by the Signer. Optional.
  • ###{{contract_count}} — this is the number of Contract(s) being sent for signature in the Request. Optional.
  • ###{{company_name}} — this is the name of your Site (usually a company name). Optional to keep the variable, but we do highly recommend you keep this information in your HTML in some fashion.
  • ###{{company_address_street}} — the street address attached to your Site, which can be defined in your Site Settings. Optional to keep the variable, but we do highly recommend you keep this information in your HTML in some fashion.
  • ###{{company_address_city}} — the city defined in your Site, which can be defined in your Site Settings. Optional to keep the variable, but we do highly recommend you keep this information in your HTML in some fashion.
  • ###{{company_address_state}} — the state defined in your Site, which can be defined in your Site Settings. Optional to keep the variable, but we do highly recommend you keep this information in your HTML in some fashion.
  • ###{{company_address_postal_code}} — the zip code/postcode defined in your Site, which can be defined in your Site Settings. Optional to keep the variable, but we do highly recommend you keep this information in your HTML in some fashion.
  • ###{{company_address_country}} — the country defined in your Site, which can be defined in your Site Settings. Optional to keep the variable, but we do highly recommend you keep this information in your HTML in some fashion.

More questions? Fire up a chat window or just email us at help@pactsafe.com.

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