PactSafe sends several kinds of email message on your behalf. For example, when you send a Signature Request to an email address, the Signer receives an email with a link to the Contract to review and sign. Signers also receive other emails, such as reminder emails if a few days have passed since they received the Signature request, or an update email to let them know when the Contract is complete

When Signers see a PactSafe email in the inbox, it displays either the name of your business or the name of the person who sent the Signature Request as the "from name." However, by default, the inbox also shows notifications@pactsafe.com as the "from email address." 

The reason that PactSafe sends emails from that email address is to ensure that the emails land in the Signer's inbox and not in the spam folder. The software that decides whether an email is spam considers a variety of factors, including the "reputation" of the domain part of the email address ("pactsafe.com," in this case). Our domain is verified with Domain Keys and an SPF (sender policy framework) record that ensures that the handoff between PactSafe and your Signer's ISP is secure and verified.

You do have the option (with PactSafe's Enterprise Edition) to customize the from email address of emails that our platform sends on your behalf. There are a few requirements in order to verify the domain of the email address you want to use:

  1. Open a chat or email help@pactsafe.com to begin the verification process.
  2. Verify ownership of your domain via email.
  3. Set up your DNS (domain name system) with DKIM (DomainKeys Identified Mail) and SPF records.

1. Submit a ticket

It's really easy to submit a ticket. You can do it in the app by clicking the Profile & Settings icon in the lower left-hand corner of the screen and then choosing Resources. We'll send you the verification email and also add your domain to our authenticated list of "verified" domains.

In your ticket, you should let us know:

  • Which "from email address" you want to use. Alternately, you can go into your account settings and update the from name and email address for yourself.
  • Who manages your DNS (AWS, GoDaddy, etc.)

2. Verify ownership of your domain via email

Once you submit a ticket, we'll send your email address an email with a link to confirm that you actually do own the domain you're trying to verify. This email will come from Mandrill (a subsidiary of MailChimp), who is our email provider for our platform's outbound emails.

Note: The domain of your email address must match the domain you're trying to verify. If you're a contractor or doing work on behalf of a client, someone with an email address matching the domain will have to verify the domain. Let us know if that doesn't make sense!

3. Set up your DNS with DKIM and SPF records

The final step is for you to add (or update) two DNS records to support Mandrill and to secure the handshake between our system and your signer's ISP (Gmail, Yahoo, AOL, Exchange, etc.). ISPs like these records because it helps ensure the sender of email matches the actual DNS associated with your website. This step makes it nice and tidy for the ISP to ensure your PactSafe emails pass successfully through your Signer's spam filter.

The rest of this page contains instructions taken directly from Mandrill's support site located at https://mandrill.zendesk.com/hc/en-us/articles/205582277-How-do-I-add-DNS-records-for-my-sending-domains-:

To add the SPF and DKIM records for your sending domains, you'll need to add records of type TXT through your hosting provider, domain registrar, or DNS provider.

Note: You'll need to add SPF and DKIM records and verify ownership of your sending domains before you can send email through your account. Mandrill will not send any email from unverified domains or domains without valid SPF and DKIM records, including public domains like gmail.com, yahoo.com, and more.

A message that is rejected with the reject reason unsigned indicates that the sending domain hasn't been properly set up, and that your account is unable to send and authenticate email from that domain.

Learn more about SPF and DKIM and domain verification, or manage sending domains in your Mandrill account.

SPF Record

If you don't yet have an SPF record, add one for your domain. At a minimum, the value should be the following if you're only sending mail through Mandrill for that domain:

v=spf1 include:spf.mandrillapp.com ?all

If you already have a TXT record with SPF information, you'll need to add Mandrill's servers to that record by adding include:spf.mandrillapp.com in the record (before the last operator, which is usually ?all, ~all, or -all).

DKIM Record

Add a new TXT record with the name mandrill._domainkey.yourdomain.com (just replace yourdomain.com with the domain you're setting up).

The value for the record should be one of the options listed below. There are two options because the record contains semicolons, and some DNS providers escape semicolons for you while others require you to do it when setting up the record.

With semicolons escaped:

v=DKIM1\; k=rsa\; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB\;

With semicolons unescaped:

v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQCrLHiExVd55zd/IQ/J/mRwSRMAocV/hMB3jXwaHH36d9NaVynQFYV8NaWi69c1veUtRzGt7yAioXqLj7Z4TeEUoOLgrKsn8YnckGs9i3B3tVFB+Ch/4mPhXWiNfNdynHWBcPcbJ8kjEQ2U8y78dHZj1YeRXXVvWob2OaKynO8/lQIDAQAB;

Voila! You should now be authenticated.

Great work! Now that your DNS is setup and you've verified your domain, all emails sent via PactSafe will come from your specified site name (or sender name) and your site's "reply" email address.

Didn't work the way you expected? Just start a chat or email us at help@pactsafe.com.

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